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The Customer Relationship Management system, which has been developed by Digidott, enables organizations to interact better with their clients.
It uses data analysis to know more about the customers’ history with the organization and helps find out ways to improve business relationships with the customer, specifically focusing on customer retention. This will ultimately help drive sales growth.
One important aspect of the approach with the support of CRM is that it compiles data from a range of different communication sources, including company website, telephone numbers, email, chat, marketing materials, and more recently, the vast world of social media.
Through the CRM approach and its many affiliate systems, businesses learn more about their objectives, i.e. their target audiences and then formulate methods on how best to cater them. At Digidott, we understand the need to create a system which will help our client to sift through the vast amount of data, in the least possible time, efficiently.
Complaint Management System: For any organization, working on the feedback produced by their customers is a primary source of judging how well the business is running. A complaint management system is an integral part of the functioning of any organization. It acts as the sounding board. We at Digidott understand the need for such a system for the betterment of our clients. The system not only registers the complaints but also tracks the Redressal.
Such a Complaint Management System is always welcome for companies dealing in manufacturing and maintenance and servicing.
A Complaint Management System should be found in the following areas:
- Financial Services
- Tech and Software
- HR
- Hospital and Patient Management
- Citizens Complaint
- Hotel, Restaurant, and Leisure Complaints
Every sector needs to have a system which will help the employee or customers to vent their feelings and a Complaint Management System is an ideal platform for that. The system from Digidott stands for its quality and is a robust system which will help the organization through thick and thin.